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Customizing the bot’s personality is an important part while building a chatbot.
As the bot will directly converse with your users, its personality and tone should resonate with your brand messaging and the expectations of your target audience.
Customizing the bot creates a deeper understanding of the end objective, and how the bot will communicate through a choice of language, tone, and style. It makes your bot more authentic for the users to believe in. The main areas are:
Learn how to give your chatbot a personality.