How Can I Customize My Chatbots?

Customizing the bot’s personality is an important part while building a chatbot. 

As the bot will directly converse with your users, its personality and tone should resonate with your brand messaging and the expectations of your target audience. 

Customizing the bot creates a deeper understanding of the end objective, and how the bot will communicate through a choice of language, tone, and style. It makes your bot more authentic for the users to believe in. The main areas are:

• Branding – You can set the core messaging of your brand into the bot persona to engage customers in a personalized manner. Give a unique name to deliver a humanized experience to the customers.
• Messaging – Set up warm welcome greetings to start a great flow of conversations. You can guide your visitors about the product and services with a well-framed message.  

Learn how to give your chatbot a personality.