Don’t Miss Any Messages or Comments on Facebook
Easily and efficiently manage all incoming conversations on Facebook comments, messages along with website chat in one platform
Acquire more customers with Facebook messenger and comments. Convert your Facebook chats into leads and sales.
Engage your customers and deliver better social support with Facebook messenger and comments
Communicate with your customers across Facebook comments, messenger and website chat in one place
Turn every conversations on Facebook, across comments and messages, to nurture customer relationships
Measure your customer conversations across Facebook messenger channel to measure the team performance and KPIs for social customer support.
Assign appropriate tags to your conversations to better understand your customer’s queries. Provide effective customer support by reaching out to the tagged chats.
Welcome greetings help to build good relationships with customers. Set personalized messages to start conversations in a more engaging and friendlier way.
Route your Facebook messages to the right agents based on your team requirements to improve productivity and reduce your resolution time. Routing also helps to improve the customer service experience.
Effectively distribute all the chat requests to the agents across the right departments. Provide quick assistance for sales and support queries and boost customer satisfaction.
Gain insights about your customers to learn more about their behavior to provide better engagement by sending a right, timely personalized message. Engaging customers through meaningful conversations improve sales conversions.
REVE Chat adds a suite of support and sales tools on top of Messenger and posts to turn Facebook into a business messenger. Benefit from support and sales features like routing, assignment, status and topic tagging, live translation, analytics and more.
Whether its website chat, Viber, Telegram – all customer messages arrive in your REVE Chat inbox, so your team can work without switching between channels..
While your website is the best place for starting conversations with your customers, Facebook channel is great for building relationships.Combine the power of Facebook posts and messages
and mange their conversations across all social channels in one platform
Enhance your Facebook communication across posts ad messenger. With REVE Chat, expanding your customer communication to more messaging channels is seamless.
Allow chat access to the specific domains trusted by you. Restrict access to the domains, which are not authorized to stop anyone from misconducts.
Integration of REVE Chat’s Developer API within your apps allows meaningful conversations with your customers. Manage all your customer conversations more productively and efficiently.
With the integration of REVE Chat in-app messaging support, you can reach users on all channels along with Facebook messenger. Manage sales and support efficiently from a single dashboard.
Handle your customer support on Skype effectively with REVE Chat. by integrating with your Skype messenger bot.
Learn More about Skype messenger
Engage with your Viber users for in-app support and drive meaningful conversations using REVE Chat’s integration with Viber messenger.
Learn More about Viber Messanger
Connect with your Telegram messenger users and handle customer support effectively using REVE Chat’s multi-channel messaging platform.
Learn More about Telegram messenger
Grow your business by providing customer support over social media channels to answer customer queries instantly. Reach out to your customers across their preferred channels and improve customer experience.
Learn more about Facebook Messenger for Social Customer Support – How it works?
Understand and engage with your customers with Facebook messages. Measure your social customer support performance on Facebook with key metrics such as first response time and total conversations.
Assist your customers with instant solutions to their queries by responding on their preferred channel. Use canned messages for the frequently asked questions to save time and answer customer queries faster.
Deepen relationships with customers through right assistance and support over desired channels. Make your business feel more direct and personal to your customers through Facebook messages.
Easy Setup. No Credit Card Required.
Grow Sales
Social Support
Omni Channel
Tags
Greetings
Chat routing
Department management
Customer analytics
Trusted domains
Developer API
In-app messaging support
Viber messenger
Telegram messenger
